Covid-19 measures

As announced by the Dutch government we have to close all our restaurants and bars. The health and well-being of our guests and colleagues is always our top priority and therefore we have made the difficult decision to temporarily close our doors. Depending on developments regarding the Covid-19 virus, we expect to reopen on 16 March 2021.

Though it is currently not possible to experience our authentic blend of Eastern and Western cultures in the hotel, we would like to invite you to take this experience home with Okura at Home.

Our team is working hard to ensure that we will be fully operational again once we reopen our doors for you. In the meantime, you can reach us at +31 (0)20 6787 111 and

General measures

  • Keep 1.5 meters distance.
  • As announced by the Dutch government it is mandatory to wear a mask in all public areas. This is also applicable to all public areas in the hotel, except when dining in the restaurant or in special areas of Nagomi.
  • Stay at home if you have (mild) cold-like symptoms. 
  • In case you are starting to get cold-like symptoms during your stay, please inform us.
  • Please follow the instructions of our team.
  • We have increased the frequency of daily cleaning at the public areas and touch points in the hotel even further.
  • Cashless payments are preferred.
  • We do not shake hands. Instead, we will welcome you the Japanese way: with a respectful bow.
Hotel Okura Amsterdam exterior


  • Our reception desk is equipped with Plexiglass screens.
  • Time slots for arrival and departure may be applicable.
  • Your room will be sealed after cleaning. 
  • We offer you a serviced breakfast buffet. Depending on the occupancy of the hotel, breakfast will be served via room service or at Le Camelia. You will be informed about this upon check-in.
  • Some decorative elements have been removed from the rooms.
  • Maximum 2 persons per lift.
  • Hotel facilities may have different opening hours or availability.
  • We have a sanitation room available where you can sanitise your belongings and refresh yourself after travelling.
  • In public areas we have added stations with tissues and disinfectants.
  • We clean with stabilised Ozone water, which eliminates germs such as viruses and bacteria.
  • Hotel Okura Amsterdam has a PM1 fine dust air filter, which filters a major part of the viruses and bacteria from the air. Due to the high quality, this air filter is mandatory in hospitals and meets the ISO16890 standard and the EUROVENT certification.
  • The hygiene protocol is assessed daily and adapted to the latest information from RIVM.
  • Our team is available in the lobby for guidance and advice.

Hotel facilities

  • The Lounge is temporarily relocated to the Lobby Bar on the ground floor.


  • Our restaurants are open for our hotel guests, please make sure you are checked in at reception before enjoying your dinner.
  • We are not allowed to serve and pour any alcoholic beverages in our bars, restaurants or in room dining from 8.00 pm until 7.00 am. You are allowed to consume alcoholic beverages from the minibar in your room during this time frame.
  • In all our restaurants we accept reservations of a maximum of 4 guests per table, unless your household consists of more than 4 people.
  • As announced by the Dutch government we need to register the contact details of all guests.
  • All tables have a distance of 1.5 meters to each other.
  • Our team is wearing a face mask, to provide protection to you and themselves.
  • Alternative opening days are applicable.
  • Upon arrival we will ask you the prescribed health questions that allow the restaurant visit. 
  • Menus are presented by QR codes. Alternatively, single use print outs are available to take home.
  • Restaurant service will be similar as before, provided that the outcome of the health questions we ask upon your arrival allows the restaurant visit. If you wish to be served with a 1.5 meters distance, then we are happy to adjust our service. We will then use side tables to serve your dishes and drinks and to collect used tableware, for which we ask your assistance.
  • Adjusted menus are applicable to ensure quality as well as a safe work environment.
  • At Sazanka, you can still watch the chefs live at work.

Hygiene protocol

  • Your table is prepared for your arrival shortly before your reservation starting time. 
  • We clean with stabilised Ozone water after every use, which eliminates germs such as viruses and bacteria.
  • The hygiene protocol is assessed daily and adapted to the latest information from RIVM.
Serving tea
Swimming pool Nagomi Health

Nagomi Spa & Health

  • You can make use of our swimming pool, sauna’s, steam bath, Jacuzzi and the fitness area, where we work with 45 minutes time slots that require reservations. Reservations can be made via
  • A bathrobe, towel and slippers will be handed out to you. After you have swum or exercised and changed, you can leave your used linen in the laundry baskets that are available at the reception.
  • The maximum number of guests in the fitness area is four, this excludes one personal trainer. The space near the bar has been adapted to a cardio area where a maximum of two guests can exercise at the same time.
  • The showers are closed at the moment.
  • You are welcome from 5 minutes before the start of your appointment.
  • After your visit, please leave Nagomi Health as soon as possible to limit the number of persons in the room.
  • Nagomi Spa is open from Thursday until Sunday. Please note that reservations for a spa treatment are required.

Even though our way of serving may temporarily change, our philosophy of service will not. We are still committed to offering exquisite experiences.

We are looking forward to welcoming you soon.

Do you have a specific question? Check the main questions and answers here.


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