Covid-19 measures

The health and well-being of our guests and colleagues is always our top priority. We follow the measures that the RIVM (National Institute for Public Health and the Environment) and Dutch government have announced for the Netherlands. We kindly ask you for your assistance to comply with the measures as announced by the government. Please note that the measures are also applicable for guests who are vaccinated.

Below you can find the measures we have taken and for which we ask your understanding and support. This overview is updated regularly.

General measures

  • Stay at home if you have (mild) cold-like symptoms. 
  • In case you are starting to get cold-like symptoms during your stay, please inform us.
  • Please follow the instructions of our team.
  • We have increased the frequency of daily cleaning at the public areas and touch points in the hotel even further.
  • Cashless payments are preferred.
  • We do not shake hands. Instead, we will welcome you the Japanese way: with a respectful bow.
  • If you are currently outside the Netherlands and do wish to travel to the Netherlands, please visit the website of the government for the checklist. 
Hotel Okura Amsterdam exterior


  • Hotel facilities may have different opening hours or availability.
  • We have a sanitation room available where you can sanitise your belongings and refresh yourself after travelling.
  • In public areas we have added stations with tissues and disinfectants.
  • We clean with stabilised Ozone water, which eliminates germs such as viruses and bacteria.
  • Hotel Okura Amsterdam has a PM1 fine dust air filter, which filters a major part of the viruses and bacteria from the air. Due to the high quality, this air filter is mandatory in hospitals and meets the ISO16890 standard and the EUROVENT certification.
  • GBAC, a division of the worldwide cleaning industry association ISSA, helped Hotel Okura Amsterdam to ensure we continue to use the most stringent protocols for cleaning, disinfection and infectious disease prevention in its facility.
  • The hygiene protocol is assessed daily and adapted to the latest information from RIVM.
  • Our team is available in the lobby for guidance and advice.


  • We kindly ask you to comply to the regulation of a valid proof of vaccination, recent recovery or negative test as per the Dutch government.
  • Adjusted menus are applicable to ensure quality as well as a safe work environment.
  • Please note that our restaurants and bars are closing at midnight.

Hygiene protocol

  • We clean with stabilised Ozone water after every use, which eliminates germs such as viruses and bacteria.
  • The hygiene protocol is assessed daily and adapted to the latest information from RIVM.
Serving tea
Swimming pool Nagomi Health

Nagomi Spa & Health

  • Nagomi Spa is open from Thursday until Sunday from noon until 6.00 pm. Please note that reservations for a spa treatment are required.
  • You can make use of our swimming pool, hot tub and the fitness area.
  • The sauna’s, steam bath and showers are open.
  • A bathrobe, towel and slippers will be handed out to you. After you have swum or exercised and changed, you can leave your used linen in the laundry baskets that are available at the reception.
  • The changing rooms are accessible.
  • The lounge facilities are closed at the moment.

Even though our way of serving may temporarily change, our philosophy of service will not. We are still committed to offering exquisite experiences.

We are looking forward to welcoming you soon.

Do you have a specific question? Check the main questions and answers here.


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