Covid-19 measures

The health and well-being of our guests and colleagues is always our top priority. We strictly follow the measures that the RIVM (National Institute for Public Health and the Environment) and Dutch government have announced for the Netherlands. We are all very excited to welcome you back to our hotel and on Serre’s terrace. This in a somewhat changed setting, in which we kindly ask you for your assistance to comply with the measures as announced by the government.

Below you can find the measures we have taken and for which we ask your understanding and support. This overview is updated regularly.

General measures

  • Keep 1.5 meters distance.
  • As announced by the Dutch government it is mandatory to wear a mask in all public areas. This is also applicable to all public areas in the hotel, except when dining in the restaurant or in special areas of Nagomi.
  • Stay at home if you have (mild) cold-like symptoms. 
  • In case you are starting to get cold-like symptoms during your stay, please inform us.
  • Please follow the instructions of our team.
  • We have increased the frequency of daily cleaning at the public areas and touch points in the hotel even further.
  • Cashless payments are preferred.
  • We do not shake hands. Instead, we will welcome you the Japanese way: with a respectful bow.
  • If you are currently outside the Netherlands and do wish to travel to the Netherlands, please visit the website of the government for the checklist. 
Hotel Okura Amsterdam exterior

Hotel

  • Our reception desk is equipped with Plexiglass screens.
  • Time slots for arrival and departure may be applicable.
  • We are not allowed to enter your room during your stay.
  • Some decorative elements have been removed from the rooms.
  • Maximum 2 persons per lift.
  • Hotel facilities may have different opening hours or availability.
  • We have a sanitation room available where you can sanitise your belongings and refresh yourself after travelling.
  • In public areas we have added stations with tissues and disinfectants.
  • We clean with stabilised Ozone water, which eliminates germs such as viruses and bacteria.
  • Hotel Okura Amsterdam has a PM1 fine dust air filter, which filters a major part of the viruses and bacteria from the air. Due to the high quality, this air filter is mandatory in hospitals and meets the ISO16890 standard and the EUROVENT certification.
  • GBAC, a division of the worldwide cleaning industry association ISSA, helped Hotel Okura Amsterdam to ensure we continue to use the most stringent protocols for cleaning, disinfection and infectious disease prevention in its facility.
  • The hygiene protocol is assessed daily and adapted to the latest information from RIVM.
  • Our team is available in the lobby for guidance and advice.

Restaurants

  • We are accepting restaurant, bar and terrace reservations of a maximum of 4 guests per table, unless your household consists of more than 4 people.
  • We are not allowed to serve and pour any alcoholic beverages from 10.00 pm until 6.00 am. You are allowed to consume alcoholic beverages from the minibar in your room during this time frame.
  • As announced by the Dutch government we need to register the contact details of all guests.
  • All tables have a distance of 1.5 meters to each other.
  • Our team is wearing a face mask, to provide protection to you and themselves.
  • Alternative opening days are applicable.
  • Upon arrival we will ask you the prescribed health questions that allow the restaurant visit. 
  • Menus are presented by QR codes. Alternatively, single use print outs are available to take home.
  • Our service will be similar as before, provided that the outcome of the health questions we ask upon your arrival allows the visit. If you wish to be served with a 1.5 meters distance, then we are happy to adjust our service. We will then use side tables to serve your dishes and drinks and to collect used tableware, for which we ask your assistance.
  • Adjusted menus are applicable to ensure quality as well as a safe work environment.

Hygiene protocol

  • Your table is prepared for your arrival shortly before your reservation starting time. 
  • We clean with stabilised Ozone water after every use, which eliminates germs such as viruses and bacteria.
  • The hygiene protocol is assessed daily and adapted to the latest information from RIVM.
Serving tea
Swimming pool Nagomi Health

Nagomi Spa & Health

  • Nagomi Spa is open from Friday until Sunday from noon until 6.00 pm. Please note that reservations for a spa treatment are required.
  • You can make use of our swimming pool, hot tub and the fitness area, where we work with 45 minutes time slots that require reservations. Reservations can be made via reservations@okura.nl
  • The sauna’s and steam bath are currently closed.
  • A bathrobe, towel and slippers will be handed out to you. After you have swum or exercised and changed, you can leave your used linen in the laundry baskets that are available at the reception.
  • The changing rooms are accessible.
  • The showers and the lounge facilities are closed at the moment.
  • You are welcome from 5 minutes before the start of your appointment.
  • After your visit, please leave Nagomi Health as soon as possible to limit the number of persons in the room.

Even though our way of serving may temporarily change, our philosophy of service will not. We are still committed to offering exquisite experiences.

We are looking forward to welcoming you soon.

Do you have a specific question? Check the main questions and answers here.

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