Guest Relations Officer
Hotel Okura Amsterdam is looking for a Guest Relations Officer for the Front Office department. The entire Front Office team consists of 40 colleagues, who fulfil positions as Guest Relations, Receptionist, Concierge, Bagagist, Doorman and Operator. Guest Relations Officer is an exciting position in which ‘service with a smile’ is essential.Together with the Front Office team you welcome our guests and contribute to a special stay at our hotel.
As Guest Relations Officer you are the liaison between our guests and the hotel. You create a warm, welcoming and personal atmosphere by welcoming and greeting our guests personally. You are responsible for exceeding the expectations of the guests by looking at what is most important to them. Another important aspect of your position consists of handling complaints, checking guest rooms and handling VIP treatments and amenities. Do you get satisfaction out of guest contact, are you willing to go the extra mile for our guests and do you see yourself in this challenging position? Then please contact us!