Guest Relations Officer

Hotel Okura Amsterdam is looking for a Guest Relations Officer for the Front Office department. The entire Front Office team consists of 40 colleagues, who fulfil positions as Guest Relations, Receptionist, Concierge, Bagagist, Doorman and Operator. Guest Relations Officer is an exciting position in which ‘service with a smile’ is essential.Together with the Front Office team you welcome our guests and contribute to a special stay at our hotel.

As Guest Relations Officer you are the liaison between our guests and the hotel. You create a warm, welcoming and personal atmosphere by welcoming and greeting our guests personally. You are responsible for exceeding the expectations of the guests by looking at what is most important to them. Another important aspect of your position consists of handling complaints, checking guest rooms and handling VIP treatments and amenities. Do you get satisfaction out of guest contact, are you willing to go the extra mile for our guests and do you see yourself in this challenging position? Then please contact us!

 

Tasks and responsibilities

  • Functioning as a liaison between our guests and the hotel
  • Maintaining contact with our regular and VIP guests
  • Assisting guests in a friendly, efficient and professional manner during their stay at Hotel Okura Amsterdam
  • Getting familiar with individual wishes of our guests and communicating them to the different departments
  • Handling and following up complaints
  • Checking guest rooms and handling VIP treatments and amenities
  • Developing guest profiles
  • Handling and following up suggestions of our guests
  • Responsible for the Executive Lounge and The Suite, together with your colleagues

Profile - Who are you?

Experience
Relevant work experience within a similar position in a similar organisation, preferably within the luxury segment ▪ You have successfully finished the Hotelschool or a similar education

Profile
You are representative and service minded ▪ You are flexible with regards to working hours ▪ You are discrete

Language
You are excellent in Dutch and English (oral and written) ▪ Knowledge of the Japanese language is an advantage

Competences
Anticipate ▪ Flexibility ▪ Initiative ▪ Stress Management ▪ Guest oriented

What do we offer?

Hotel Okura Amsterdam is part of the Okura Hotels & Resorts and exclusive member of The Leading Hotel of the World. Working at the Okura means working in a large, diverse and international team. Personal development and growth are key elements. A training manager and training programs are implemented to accomplish personal development.

Are you interested?
Would you like to be part of Okura’s experienced and enthusiastic team? Then please fill out the form below! 

Agency calls are not appreciated.

Apply now

Would you like to work at Hotel Okura Amsterdam? Fill out the form below and let us know who you are!

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