Banquet Guest Relations Officer
Hotel Okura Amsterdam is looking for a Banquet Guest Relations Officer for our Banquet Operations department. The Banquet Operations department of Hotel Okura Amsterdam is the largest Banquet Operations department among five star hotels in the Netherlands and is market leader in banquet revenue and quality. The Banquet Operations Department consists of approximately fifteen employees, of which one Banquet Operations Manager, one Assistant Banquet Operations Manager, five Banquet Supervisors, Banquet Housemens and one Banquet Guest Relations Officer.
As Banquet Guest Relations Officer you are the liaison between the Conference & Events department, the Banquet Operations department and the meeting planners. You are responsible for exceeding the expectations of the guests by looking at what is most important to them. You ensure smooth and efficient events through closely monitoring each event detail and communicating any changes efficiently and effectively.
Among other tasks, you are responsible for maximizing revenues by selling the hotels restaurants and services, communicating with all operational managers, Banquet Operations and Conference & Event managers, creating a cooperative and harmonious work environment and providing each guest with 5* quality services. You assist each guest, co-worker and vendor efficiently, courteously and professionally and you make a difference by focusing on the small details.