Banquet Guest Relations Officer

Hotel Okura Amsterdam is looking for a Banquet Guest Relations Officer for our Banquet Operations department. The Banquet Operations department of Hotel Okura Amsterdam is the largest Banquet Operations department among five star hotels in the Netherlands and is market leader in banquet revenue and quality. The Banquet Operations Department consists of approximately fifteen employees, of which one Banquet Operations Manager, one Assistant Banquet Operations Manager, five Banquet Supervisors, Banquet Housemens and one Banquet Guest Relations Officer.

As Banquet Guest Relations Officer you are the liaison between the Conference & Events department, the Banquet Operations department and the meeting planners. You are responsible for exceeding the expectations of the guests by looking at what is most important to them. You ensure smooth and efficient events through closely monitoring each event detail and communicating any changes efficiently and effectively.

Among other tasks, you are responsible for  maximizing revenues by selling the hotels restaurants and services, communicating with all operational managers, Banquet Operations and Conference & Event managers, creating a cooperative and harmonious work environment and providing  each guest with 5* quality services. You assist each guest, co-worker and vendor efficiently, courteously and professionally and you make a difference by focusing on the small details.

Tasks and responsibilities

  • Welcoming guests and foreseeing the needs of contact persons and VIP’s pro-actively
  • To be the contact person between the conference contact and the hotel during their stay
  • Pro-actively welcoming and directing guests to their destinations
  • Developing a log with regards to recurring meetings, their planners and needs and points of attention
  • Checking all events by means of function sheets
  • Set up pre-conference meetings
  • Arrange all special requests such as late check-outs, restaurant reservations and transportation
  • Assisting in Banquet Operations during unusual and large events
  • Work closely with external vendors
  • Providing Wifi connections, parking tickets, menu cards and name cards and managing box deliveries
  • Managing signage and electronics
  • Ensuring that all telephone and internet lines are properly installed
  • Ensuring that all maintenance is kept up to date
  • Maintaining contact with conference contacts
  • Maintaining the excellent communication with all other departments
  • Attending meetings
  • Evaluating conferences and events
  • Operational assistance when required

Profile - Who are you?


You have at least one year experience within a 5* hotel in Food & Beverage or Conference& Events.


You are in possession of a diploma from the Middelbare Hotelshool or a similar education

You employ excellent communications kills

You have a commercial work attitude

Relevant knowledge of Word and Excel and Powerpoint


Excellent knowledge of both Dutch and English (oral and written)


Anticipate  ▪ Flexibility  ▪ Initiative  ▪ Customer/Guest Focus  ▪ Stress management

What do we offer?

Hotel Okura Amsterdam is part of the Okura Hotels & Resorts and exclusive member of The Leading Hotel of the World. Working at the Okura means working in a large, diverse and international team. Personal development and growth are key elements. A training manager and training programs are implemented to accomplish personal development.

Are you interested?
Would you like to be part of Okura’s experienced and enthusiastic team? Then please fill out the form below!

Agency calls are not appreciated.

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Would you like to work at Hotel Okura Amsterdam? Fill out the form below and let us know who you are!

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