Service Manager Yamazato Restaurant

We are looking for a fulltime Service Manager for our traditional Japanese Kaiseki Restaurant Yamazato. The Restaurant is awarded with a Michelin star and ranks amongst the top Japanese restaurants in Europe.

As Service Manager you are supervising and coordinating all activies concerning Yamazato Restaurant. You work together with two Assistant Service Manager and four Supervisor. From checking daily operations over complaint handling to improving efficiency within the team, you are capable of coordinating different projects and know how to communicate well on all levels of staff.

Yamazato Restaurant is opened daily, except on Mondays, for lunch from 12:00 until 14:00 and for dinner from 18:00 until 21:30.

The team of our Yamazato Restaurant consists of approximately 30 colleagues, including 25 Japanese colleagues. The Yamazato kitchen team is comprised of 25 Japanese members. Your working times are flexible within a 38 hour week, during 5 days a week.

Are you interested in working in an international team and developing yourself in the largest F&B hotel of the Netherlands?

Then please contact us!

Tasks and responsibilities

  • Check daily operations
  • Introduction of new staff
  • Responsible for good relationship with regular guests
  • Key person in the outlet to handle complaints and resolve them on the spot
  • Together with Purchase responsible for proper ordering and maintenance of stock
  • Needs to maintain good relationship with Kitchen team and on regular base evaluate and improve work
  • Together with Executive Chef responsible for profit and revenue of restaurant, aiming for good balance and achieving yearly budget
  • Key person to bring across unique Japanese culture and traditions to both guests and team members
  • Responsible to coordinate yearly returning events
  • Planning ahead, working together with HR and making sure that staffing level are up to par
  • Give instructions to assistant service managers, supervisors and other employees
  • Coordinates and manages timing of service and event flow with back of the house and guests
  • Assists in developing customer relations, handling requests, comments and complaints
  • Attend weekly F&B meetings

Profile - Who are you?

Experience
You show similar work experience in luxury hotels and/or restaurants ▪ You have at least 2 years of experience in a Japanese Restaurant and therefore sufficient knowledge of Japanese dishes and menu's

Profile
You have relevant job-related education ▪ You are flexible and have a guest minded attitude ▪ You employ demonstrable leading skills ▪ You are able to coach and motivate a team ▪ Working in a team gives you energy and you can put feedback from Management and team members well into practice ▪ Knowledge of the Japanese culture and customs is mandatory for this position

Language
You are fluent in English, both orally and written ▪ The ability to speak Japanese and Dutch is not a requirement, but is an advantage

Competences
Anticipate ▪ Customer/Guest Focus ▪ Planning & Organizing ▪ Delegating ▪ Result oriented ▪ Coaching & Motivating ▪ Communication

What do we offer?

Hotel Okura Amsterdam is part of the Okura Hotels & Resorts and exclusive member of The Leading Hotel of the World. Working at the Okura means working in a large, diverse and international team. Personal development and growth are key elements. A training manager and training programs are implemented to accomplish personal development.

Are you interested?
Would you like to be part of Okura’s experienced and enthusiastic team? Then please fill out the form below!

Apply now

Would you like to work at Hotel Okura Amsterdam? Fill out the form below and let us know who you are!

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