Banquet Operations Manager
We are looking for a Banquet Operations Manager for our Banquet Operations Department. The Banquet Operations Department of Hotel Okura Amsterdam is the largest Banquet department amongst all 5* hotels in the Netherlands and the market leader with regards to revenue and quality. The Banquet Operations department consists of approximately fifteen employees, of which one Banquet Operations Managers, one Assistant Banquet Operations Manager and multiple Banquet Waiters, Housemen and Supervisors.
As Banquet Operations Manager you are responsible for all activities within the Banqueting department. You work in close collaboration with our Conference & Events department to make every event successful. You instruct Supervisors, Housemen and Waiters/Waitresses, oversee the service and give clear briefings to ensure the highest quality. You coordinate and manage the service during all events and are responsible for exceeding guest expectations, by focusing on what guests find important. You ensure successful and efficient events by controlling every detail and following up any changes that are made. When necessary you handle complaints and make sure they are followed up in the right way. As Banquet Operations Manager it is very important to stay in close contact with our operational departments such as the Kitchen, Stewarding and Engineering.